Getting Started Promotional Products FAQs
What exactly is Trendy Promo LLC, and how are you different from a print shop?
Great question — we get this a lot. Trendy Promo LLC is a promotional products distributorship, which is a very different animal from your local print shop or online printing service. A print shop takes your design and prints it on paper. We source over a million physical branded items — think custom water bottles, embroidered polos, engraved pens, tote bags, tech accessories, apparel, drinkware, and hundreds of other product categories — and coordinate the imprinting of your logo or message onto those items on your behalf. We work with a vetted network of ASI-registered suppliers across North America. You get one point of contact (us), one quote, one proof, one delivery. No juggling multiple vendors, no confusing supply chains. We handle the complexity so you can focus on your brand.
Do you actually make the products in-house, or do you outsource production?
Honest answer: we don't manufacture anything ourselves, and we'll never pretend otherwise. Trendy Promo LLC operates as a pure distributor. We source products from supplier factories across the U.S. and internationally, coordinate your artwork, manage your proof approval, and oversee your order from start to finish. The physical production happens at the supplier's facility. This model is how the entire promotional products industry works — even the biggest names like 4imprint operate the same way. The advantage for you is that we have access to thousands of suppliers and millions of products, far more than any single manufacturer could offer. Our value is in selection, coordination, quality oversight, and making the process simple for you.
I've never ordered promotional products before. Where do I even start?
No experience needed — that's literally what we're here for. Here's the simplest version of the process: (1) Figure out your occasion or goal. Are you giving out swag at a trade show? Welcoming new employees? Rewarding clients? Your purpose narrows the product choices fast. (2) Come to us with a rough idea, a budget range, and your logo or brand colors. Don't worry if your logo isn't 'perfect' — we'll tell you what we need. (3) We'll send you a quote with product options at different price points. (4) You pick your product, approve a digital proof of your design, and we handle everything else. Most first-time customers tell us the process was way less complicated than they expected. Fill out our quote form and let's find your first product together.
What types of businesses do you typically work with?
All of them — genuinely. We work with solo entrepreneurs who need 50 branded pens for a local event, mid-size companies ordering 500 branded drinkware sets for a sales conference, nonprofits outfitting volunteer teams with custom shirts, HR departments building new-hire welcome kits, marketing teams running social media giveaways, real estate agents handing out branded calendars, schools ordering spirit wear, and Fortune 500 companies sourcing executive gift sets. The promotional products industry doesn't discriminate by size. If you have a logo and something to promote, we can help you put it on something people will actually keep and use.
Do I need to have a finalized logo before I reach out to you?
It helps to have a logo, but it doesn't have to be finalized or even polished. We work with customers at all stages. If you have a rough logo idea, a low-resolution PNG from an old business card, or a logo your nephew designed in Canva — bring it to us first. We'll evaluate what you have and tell you honestly if it'll work as-is or if it needs some cleanup. We offer basic logo cleanup and vectorization services. If your logo needs a complete redesign, we'll refer you to a designer before we go further. The last thing we want is to imprint a blurry or pixelated logo on 500 items. We catch these things before production, not after.
Artwork & Design Promotional Products FAQs
What file format should I send my logo in?
The gold standard for promotional product imprinting is a vector file — specifically an .AI (Adobe Illustrator), .EPS, or .SVG file. Vector files are mathematically defined, which means they can be scaled to any size (from a 1-inch pen clip to a 10-foot banner) without ever losing quality or getting fuzzy. If you have vector files, send those every time. If you don't have vector files, a high-resolution .PNG or .TIFF at 300 DPI or higher at the intended print size is acceptable for many products. What we cannot use: screenshots, low-res JPGs pulled from your website, Word document logos, or anything under 100 DPI. If you're not sure what you have, just send it and we'll tell you.
My logo is just a JPG from our website. Can you still use it?
Probably not directly, but don't panic — this is one of the most common situations we encounter. Website JPGs are typically 72-96 DPI, which is sufficient for screens but produces blurry, pixelated results when imprinted on physical products. We offer a logo vectorization service where our design team redraws your logo from scratch in vector format. The fee for this service typically ranges from $30 to $75 depending on the complexity of your logo. Once we vectorize it, you own the resulting vector file — so you can use it for future orders with us and anywhere else you need it. We'll always quote this fee upfront and get your approval before doing any work.
What is an e-proof and why is it non-negotiable?
An e-proof (electronic proof) is a digital mockup we send you before production begins. It shows your exact logo, positioned exactly as it will appear on your exact product, sized to scale. Think of it as your last line of defense before 500 of something gets made. We review every proof before we send it to you, but we're looking at thousands of details across hundreds of orders — you are the only person who knows that your phone number changed last month, that your tagline has a new version, or that your logo should never appear in blue on a dark background. You must review your proof carefully and approve it in writing. Once you approve it, production begins and we cannot stop the order. This isn't a technicality in the fine print — it's the most important step in the entire process. Take your time with it.
What should I check when I receive my e-proof?
We're glad you asked because most people gloss over this. Check every single one of these: Is every word spelled correctly — including your company name, tagline, website, phone number, and address? Is your logo complete — no missing elements, no clipped edges, no distortion? Are the colors correct — if you specified PMS colors, do the color swatches on the proof match your brand standards? Is the imprint placement where you requested it — front, back, bottom, side? Is the artwork sized appropriately — not too large, not too small relative to the imprint area? Are multiple imprint locations all accounted for? Read everything as if you're proofreading a legal document, because in a sense, you are. Approving the proof means you accept the design as shown.
Can you match my exact Pantone (PMS) colors?
Often yes, but not always — and we'll always tell you upfront which situation applies to your product. PMS (Pantone Matching System) color matching is possible on products that use spot-color screen printing, pad printing, or certain embroidery thread systems. In those cases, we specify your exact PMS code to the supplier and they use that ink or thread. However, for products that use 4-color process (CMYK) printing or full-color digital printing — like promotional flags, full-color posters, or dye-sublimation products — exact PMS matching isn't possible because those processes mix colors differently. In those cases, we'll show you how close the digital reproduction will be and let you decide. We never silently substitute a different color and hope you don't notice.
Can I use artwork that features a celebrity, sports team logo, or famous brand?
No — and this is a firm line we hold for both your protection and ours. Sports team logos, celebrity likenesses, movie characters, brand logos, and similar images are protected by trademark and copyright law. Reproducing them on promotional products without a license from the rights holder is infringement, full stop. It doesn't matter if you're only ordering 100 pieces for an internal event or if 'everyone does it.' The liability falls on the party that ordered the imprinting. We will decline any order that contains artwork we believe infringes on third-party intellectual property. If you want branded merchandise featuring a licensed property, you'll need to work directly with that property's licensing team first.
Can Trendy Promo design something from scratch for me if I don't have artwork?
For simple imprint layouts — yes, absolutely. If you need us to arrange your logo and a tagline on a product, position text, or create a simple one-color design, we can typically handle that as part of our service. For more involved creative work — designing a logo from scratch, creating a complex multi-color illustration, or developing a full campaign visual — we'll refer you to a professional graphic designer. We'd rather set you up with the right resource than deliver something mediocre. Once your design is finalized, bring it back to us and we'll put it on anything you want.
Ordering & Minimums Promotional Products FAQs
What is a minimum order quantity (MOQ) and why does it exist?
A minimum order quantity (MOQ) is the smallest number of units a supplier will produce in a single run. For most promotional products, MOQs typically range from 24 to 250 units, though they vary widely by product type. The reason MOQs exist is economics: when a supplier sets up an imprinting press, mixes inks, calibrates embroidery machines, or prepares a screen, there's a fixed setup cost regardless of how many items you order. That cost makes it unprofitable to produce 5 custom tote bags the same way it's profitable to produce 500. MOQs ensure the supplier can cover their setup overhead while still offering you a reasonable per-unit price. Some suppliers offer less-than-minimum (LTM) options for a surcharge — we'll always explore that for you if your quantity is lower than the standard minimum.
I only need 10 items. Can you do small runs?
Sometimes, yes — but it depends entirely on the product and supplier. Certain product categories (like custom stickers, direct-to-garment printed t-shirts, or on-demand embroidered patches) are designed for small runs and may have minimums as low as 1 to 12 units. Traditional promotional products like screen-printed pens, custom drinkware, or embossed notebooks typically have minimums of 50 to 250 units. When a small run is possible, a less-than-minimum (LTM) fee — usually $35 to $75 — is added to the order. We'll always tell you whether small-run production is possible for your product before you commit. If your quantity is truly too small for the product you want, we'll suggest alternatives that make more sense at your scale.
What happens if I want to order more than what's quoted?
Good news: ordering more almost always means a lower per-unit price. Promotional products pricing is tiered — the more you order, the less you pay per piece. This is called quantity-break pricing. If you're quoted a price at 100 units, we can instantly show you what the price looks like at 150, 250, or 500 units. Sometimes the price drop between quantity tiers is significant enough that ordering more actually costs you less total. When we send you a quote, we typically include pricing at multiple quantity levels so you can see the options side by side. There's no penalty or additional setup fee to increase your quantity — just a revised quote.
Do you charge extra for overruns or underruns?
You will only ever be invoiced for what is actually shipped to you — not more. Overruns and underruns are a reality of promotional product manufacturing. Because of the way imprinting equipment works, a supplier may produce anywhere from 95% to 105% of your ordered quantity. This is standard across the entire industry. If 520 units ship instead of 500, you'll be billed for 520. If 488 ship, you'll be billed for 488. We always communicate this policy upfront. If you absolutely must have an exact quantity — say you're doing a giveaway where every attendee gets exactly one item — tell us that at the time of ordering. We'll note it on your order and work with the supplier, though exact-count guarantees aren't always possible.
Can I order multiple products in one order?
Yes, and we encourage it — especially if you're building a trade show kit, a new-hire package, or a gift set. A single quote can include multiple different products with different suppliers, different imprint methods, and different ship timelines. We coordinate all of it. The one thing to know is that each product in a multi-item order will have its own production timeline, and we'll communicate those separately. Sometimes different items in your order will arrive on different days because they come from different suppliers. We'll track everything and keep you informed so nothing surprises you.
Pricing & Payment Promotional Products FAQs
Why do promotional product prices look different from what I see on the supplier's catalog?
Because you're seeing distributor pricing, not consumer pricing — and that's actually a good thing for you. The promotional products industry operates on a wholesale model. Suppliers sell to distributors (like Trendy Promo) at wholesale prices. Distributors then mark up to cover services: artwork handling, proof preparation, order management, quality oversight, customer service, and shipping coordination. When you see a promotional product catalog price directly on a supplier's site, that's typically their 'list' price — which distributors often get discounted below. The price you see in your Trendy Promo quote reflects the actual product cost, any applicable setup fees, and our service margin. We are transparent about every line item in your quote. No mystery fees, no surprise charges at checkout.
What are setup fees and do I have to pay them every time I reorder?
A setup fee (also called a screen charge, plate charge, or run charge depending on the imprint method) covers the cost of preparing the equipment to print your specific design. For screen printing, it's the cost of making the screen with your artwork. For embroidery, it's the cost of digitizing your logo into a stitch file. For pad printing, it's the cost of making the printing plate. These fees typically range from $25 to $75 per color or imprint location. The good news on reorders: if you reorder the same product with the same artwork within a supplier's specified timeframe (usually 12 months), setup fees are often waived or significantly reduced because your screen, die, or digitized file is already on file. We'll always check this for you before quoting a reorder.
Is there a price match guarantee?
Yes — if you find a comparable product with an identical specification (same product, same quantity, same imprint method, same turnaround time) from a verifiable competing distributor at a lower price, bring us the quote and we'll work to match it. We ask that the competing quote be in writing, for an equivalent product, and from a legitimate ASI-registered distributor. We can't match prices from suppliers who are selling direct to consumers at below-market rates or using substandard materials. Our goal isn't to be the absolute cheapest option in every case — it's to be the best value. But we're also competitive and fair, and we won't lose your business over a small price gap we can close.
Do you offer Net 30 payment terms for businesses?
Yes, for qualified business accounts. New customers typically pay upfront before production begins — this is standard in the industry and protects both parties on a custom-manufactured order. If you're an established business with a history of on-time payment and plan to order regularly, you can apply for Net 30 credit terms. We'll ask for basic business information and a few trade references. Once approved, you'll receive an invoice after your order ships and have 30 days to pay. Late payments are subject to a 1.5% monthly interest charge. Apply by emailing us at sales@trendypromo.com and we'll get you set up.
Do you charge sales tax?
Yes — for orders shipped to an Illinois address, we are required to collect and remit Illinois sales tax. If your organization is tax-exempt (a registered 501(c)(3) nonprofit, a government entity, or a reseller with a valid resale certificate), we will remove sales tax from your invoice once you provide a valid Illinois Sales Tax Exemption Certificate. We cannot retroactively refund sales tax after an invoice has been paid, so please provide your exemption documentation before your order is invoiced. If your order ships to a state other than Illinois, we'll apply the applicable tax rules for that state.
Production & Timelines Promotional Products FAQs
How long does it actually take to get my order?
The honest answer is: it depends on the product, and we'll always tell you upfront before you commit. Here's a realistic breakdown: After you approve your e-proof (and payment clears), standard production typically takes 5 to 15 business days. Add 2 to 7 business days for ground shipping depending on your location. So for a standard order on a popular product, you're generally looking at 2 to 4 calendar weeks from quote to delivery. Rush production is available on many products — some suppliers offer 24-hour or 3-business-day turnaround — but rush options come with a premium and aren't available on every item. One thing that causes the most delays: slow proof approval. The faster you review and approve your proof, the faster your order moves. If you have a hard deadline, tell us at the time of inquiry and we'll work backward from there.
What is my 'in-hands date' and why is it important to communicate it early?
Your in-hands date is the date by which you physically need to have the products in your possession — not the date they ship. This distinction matters enormously. If your event is on October 15th and you tell us your in-hands date is October 15th, that's actually too late to work with once you factor in production and shipping time. Always give us your in-hands date at the very beginning of the quoting process, not at the end. We use that date to work backward and determine which products are feasible, which suppliers can meet the timeline, and whether rush production is needed. A good rule of thumb: give yourself a 3 to 5 business day buffer on your in-hands date for peace of mind. If your event is October 15th, tell us October 10th.
Does production time start when I place my order or when I approve the proof?
Production time starts when two things have happened: (1) you have approved your e-proof in writing, and (2) payment has been received and cleared. Neither one alone is sufficient to start production. This is important because some customers assume that paying immediately starts the clock — but if we haven't received your proof approval yet, the supplier cannot begin. Conversely, approving the proof without payment means the supplier won't start either. Both must be in place. This is why we emphasize reviewing proofs quickly. Every day your proof sits in your inbox waiting for approval is a day of production time that isn't happening.
Can you guarantee my delivery date?
We stand strongly behind our estimated timelines, but a blanket 'guaranteed by date X' promise is one that no responsible distributor can make in every circumstance. Here's why: we coordinate production across supplier facilities, then hand off to UPS, FedEx, or other carriers whose delivery performance is outside our control. What we can do — and do consistently — is: give you realistic timelines that include buffer, flag any risks we see early in the process, offer rush production when timelines are tight, and proactively communicate if anything changes. If a delay occurs due to our error or our supplier's error, we will make it right. If a delay occurs because of a weather event, a carrier exception, or a force majeure situation, we'll work with you on the best available solution.
What happens if my order arrives after my event date because of a production or shipping delay?
This is one of those situations where we want to have an honest conversation. If a delay is caused by something within our control — a supplier error, a miscommunication on our end, a missed production commitment — we will take responsibility. That means working urgently on a replacement, expedited reshipment, or a credit/refund depending on the situation. If a delay is caused by something outside our control (a shipping carrier exception, a natural disaster, a supplier force majeure event) we will do everything possible to help but cannot absorb costs that aren't our fault. This is exactly why we always recommend building buffer time into your order timeline and why we push back when customers request timelines that are genuinely too tight to be safe.
Cancellations & Returns Promotional Products FAQs
Can I cancel my order after I've placed it?
It depends on where your order is in the production process — and timing is everything. Before proof approval: Yes, you can cancel with a minimal administrative fee (typically $25 to $50) to cover the work already done on your artwork and order setup. After proof approval but before production starts: You can cancel, but you'll be charged for any setup or artwork fees already incurred. After production has started: The order cannot be canceled. At that point, your custom items are being manufactured and the supplier's costs are committed. After production is complete: Cancellation is not possible under any circumstances. The items were made specifically for your organization with your branding — they have zero value to anyone else. This is why prompt communication is so important. If you have any doubt about an order, contact us before you approve the proof.
What if I receive products that look completely different from what I approved?
Contact us within 5 business days of receiving your order — that is our claims window. If your products are substantially different from your approved proof — wrong color, wrong placement, wrong product entirely, misprinted logo, structural defect — document it with clear photos and email them to claims@trendypromo.com with your order number. We take quality claims seriously. Depending on the nature and severity of the issue, we will arrange a replacement reprint at no cost to you, a partial or full credit, or a refund. We will not ask you to eat the cost of a production error that wasn't your fault. The one thing we cannot do is offer reprints or refunds for errors that were present on the proof you approved — which is why we can't stress proof review enough.
What if I simply change my mind after the order is placed?
Custom promotional products are manufactured exclusively for your brand. Unlike retail products, they can't be returned to a shelf and sold to someone else — your logo is on them. This means that 'change of mind' returns are not possible once production has begun. We understand that business circumstances change, budgets shift, and event plans evolve. If your situation changes, contact us as soon as possible. If production hasn't started yet, we have more options. If it has, we'll be honest with you about what's possible. This is one of the key differences between ordering promotional products and buying something off Amazon — the customization is what makes them valuable to you and also what makes returns impossible.
Can I return blank (non-imprinted) products?
Yes — blank products that haven't been imprinted can be returned within 15 days of delivery, provided they are unused and in original packaging. You'll need to request a Return Authorization number (RA#) from us before sending anything back — returns without an RA# will be refused at the warehouse. Return shipping is your responsibility unless the return is due to our error. A 15% restocking fee may apply. Blank product returns are the exception in this industry, not the norm — most orders involve imprinted products that cannot be returned. If you're ever unsure whether a product will work for you before committing to a large imprinted order, ask us about requesting a free blank sample first.
Shipping & Delivery Promotional Products FAQs
Do you ship nationwide across the U.S.?
Yes — we ship to all 50 U.S. states. Most of our orders ship via UPS or FedEx Ground, with expedited options (2-day, overnight) available when needed. Shipping costs are calculated at the time of invoicing based on the actual weight and dimensions of your shipment and your delivery address. We don't artificially inflate shipping charges — you pay the carrier rate plus a small handling fee for packing and processing. If you need products shipped to multiple locations (say, you have five offices receiving portions of the same order), we can accommodate split shipments — just let us know at quoting so we can factor the additional shipping costs in.
Can I ship directly to a trade show venue, hotel, or event venue?
Yes, and we do this all the time. When shipping to a trade show, convention center, or hotel, there are a few critical things to know: Many venues charge dockage or handling fees to receive and store shipments on your behalf — these fees are charged by the venue, not by us, and can be significant. Always contact your venue to confirm their receiving procedures and dates. Ship to arrive within the venue's receiving window (usually 3 to 5 days before your event) — not too early, not on the day of. Make sure your shipping labels include the event name, your company name, your booth number (for trade shows), and the name of the person picking up the packages. We'll put all of this on your labels if you provide us the details.
What happens if my shipment arrives damaged?
First: don't throw anything away. If your shipment arrives visibly damaged, document everything before opening — photograph the outer packaging, photograph the damage inside, retain all packing materials. Then contact us at claims@trendypromo.com within 5 business days of delivery. We'll file a claim with the shipping carrier on your behalf and work toward a resolution, which may include a replacement order or credit. Shipping damage during transit is distinct from manufacturing defects — damage that happens after the product leaves the supplier's facility is the carrier's liability. We'll advocate for you in that process.
Do you offer international shipping?
At this time, Trendy Promo LLC primarily serves customers within the United States. International shipping for promotional products involves significant complexity — customs declarations, import duties, country-specific product regulations, and extended timelines that can be difficult to manage reliably. If you have an international need, reach out to us and we'll discuss what might be possible on a case-by-case basis. We'd rather tell you upfront if international shipping isn't feasible for your situation than overpromise and underdeliver.
Product Selection Promotional Products FAQs
How do I choose the right product for my event or campaign?
The right product comes down to four things: your audience, your budget, your message, and your context. Start with your audience — what do they actually use in their daily lives? A branded power bank is useful to almost everyone. A branded golf towel is great if your audience golfs. Branded kids' items make no sense for a B2B software conference. Next, think about your message and brand — does the product reinforce who you are? A law firm might prefer a high-end leather portfolio over a stress ball. A fitness brand might lean toward branded gym accessories. Context matters too — trade show giveaways need to be lightweight (people carry bags all day), while client gifts can be heavier and more luxurious. Finally, budget: we'll always show you options across price points. The best product isn't always the most expensive one — it's the one your audience will actually keep and use.
What are the most popular promotional products right now?
Popularity shifts with trends, but certain categories consistently perform well because people actually use them. Right now, the strongest-performing categories include: custom insulated drinkware (tumblers, water bottles — people keep these for years), branded tech accessories (wireless chargers, power banks, earbuds, USB hubs), sustainable and eco-friendly products (bamboo items, recycled material bags, reusable straws — these signal brand values), premium branded apparel (quality matters — a well-made embroidered quarter-zip will be worn hundreds of times), branded bags and totes (used constantly, high visibility), and custom notebooks or journals (especially with soft-touch finishes — they feel premium). The worst-performing promo items? Cheap pens that don't write well, generic stress balls, and anything that feels like it was selected purely because it was the cheapest thing on the catalog. People can tell.
Can I get a sample of a product before placing a large order?
Yes, and for large or expensive orders, we strongly encourage it. Many suppliers offer pre-production samples — an actual product with your artwork imprinted on it — before the full run begins. Pre-production samples come at an additional cost (typically the per-unit price plus setup fees and expedited shipping) and add time to your overall timeline, but they eliminate surprises for high-stakes orders. For evaluating the blank product itself (without your logo), we can often request a spec sample at little or no cost. Ask us about sample options when you're quoting. Not every product or supplier offers samples, but we'll always tell you what's available.
Do you offer eco-friendly or sustainable promotional products?
Yes — and this is a growing category that we're enthusiastic about. Sustainability in promotional products has gone from a niche request to a mainstream expectation, especially among corporate clients and nonprofits. We source products made from recycled materials (rPET plastic bottles converted to bags and apparel, recycled cardboard packaging), organic and natural materials (bamboo, organic cotton, cork, wheat straw), products certified by third-party sustainability standards (OEKO-TEX, Forest Stewardship Council, BPA-free certifications), and products with minimal packaging or packaging made from recycled content. If sustainability is a priority for your brand, tell us that upfront and we'll filter our product suggestions accordingly. We'll also be honest if a product's 'eco-friendly' claim is more marketing than substance.
Can I put my logo on products from well-known brands like Nike, Yeti, or Patagonia?
Yes — and this is one of our most popular service areas. Licensed brand partnerships in the promotional products space allow us to source authentic products from premium brands and have them decorated with your logo. We're talking genuine Nike polos, real Yeti tumblers, authentic Columbia jackets, and Patagonia fleeces — all imprinted with your company logo. These branded products command higher price points than generic alternatives, but the perceived value to your recipients is dramatically higher. A recipient who receives a genuine Yeti tumbler with your company logo is receiving something worth $40 retail — that impression sticks. Ask us specifically about our premium branded product options when you're ready to explore higher-end gifts.
Working With Trendy Promo Promotional Products FAQs
How do I request a quote?
The fastest way is to fill out our quote request form at www.trendypromo.com. Share as much detail as you have — what product you're looking for (or what your event/occasion is), your approximate quantity, your in-hands date, your budget range, and your logo or artwork file. The more context you give us, the faster and more accurate our quote will be. If you don't know exactly what you want yet, that's fine too — tell us your situation and let us suggest options. We typically respond to quote requests within one business day during normal business hours. For urgent needs, email us at sales@trendypromo.com and flag it as time-sensitive.
Will I be working with the same person throughout my order?
Yes. When you work with Trendy Promo, you have a dedicated account contact who handles your order from the first quote conversation through delivery and follow-up. You're not going to explain your needs to three different people or get bounced around a call center. Your account contact knows your brand, your preferences, and your history with us. This is one of the genuine advantages of working with a boutique distributorship versus a large-volume online platform. We treat your order like it matters — because to us, it does.
Do you keep my artwork on file for future orders?
Yes — we maintain a file of all artwork submitted by active customers. This means that when you reorder, you don't need to re-submit your logo or start the artwork process over. Just reference your previous order number or tell us what you ordered before, and we'll pull up your files. We also keep records of your approved proofs, so we know exactly how your logo looked on previous products. This makes reordering fast and seamless. We do recommend that you periodically confirm your artwork is still current — if you've updated your logo, branding colors, or contact information since your last order, let us know so we can update your files before the next production run.
What is your customer service approach when something goes wrong?
Direct, fast, and without finger-pointing. When something goes wrong with an order — and in any business, occasionally something does — our job is to figure out what happened, take responsibility for anything that was our fault, and fix the problem as quickly as possible. We don't make you fill out lengthy claim forms or wait two weeks for an investigation before we'll talk to you. Email us, tell us the issue, show us the photos. We'll tell you what we can do and how fast we can do it. We'd rather keep a customer for life by handling one problem well than try to avoid a refund and lose the relationship permanently. Our reputation is built on how we handle the hard situations, not just the easy ones.
Can Trendy Promo help me build a full branded merchandise store for my company?
Yes — this is something we actively offer and genuinely enjoy building. Company-branded merchandise stores (sometimes called company stores or swag stores) are curated online shops where your employees, clients, or fans can browse and order pre-approved branded products. We can help you select a product assortment, set pricing, coordinate with fulfillment, and recommend a platform that fits your scale. These are particularly popular with HR departments (for new-hire kits and employee recognition), sales teams (client gift programs), and organizations with distributed teams across multiple locations. Reach out and we'll walk you through what a company store would look like for your specific situation.
Do you work with nonprofits or organizations with limited budgets?
Absolutely, and we genuinely care about this segment. Nonprofits, schools, community organizations, and volunteer groups often have tight budgets but meaningful missions — and branded merchandise can be a powerful fundraising and awareness tool for them. We'll work honestly within your budget to find products that deliver impact without waste. We don't pad quotes for nonprofits or steer them toward expensive items they don't need. If you're a 501(c)(3) organization, also let us know because you may qualify for sales tax exemption on your orders, which helps stretch your budget further.